Seriously, we absolutely, positively want to help you make the most of our products. MediaSpark does not use a call center for customer support. Your questions are handled by the actual team that develops our products. Most requests are handled within a few minutes or hours, or by the next business day at the latest. We respond to all requests.
There is a 90% chance that your question is answered in our FAQ here. If not, then follow step 2 below.
Frequently Asked Questions (FAQ)
This is the best way to get help from us because it allows us to capture the information we need from you and to reply to you during or after regular business hours. When you submit our HELP form, an email is immediately sent back to you confirming that we have received your request. If you do not receive this email, check your spam folder. If you do not see the email, it means we have not received your request, or that your request was received but that we are unable to email you back because of some type of email filter between us. If this happens, try submitting the HELP form again, and if you still do not get our confirmation email, then call us right away.